The Global Suppression (Do Not Contact) List enables you to import and add specific email addresses or entire domains that you do not wish to have active in any capacity within your Leadfwd contact database.
If you attempt to import a contact that is contained on your global suppression list or whose email domain is contained on the global suppression list, that contact will be automatically purged from your database. No action is required on your part.
If a contact already exists and then you add their email address or domain to your global suppression list, within minutes their entire record will be purged from your contact database including their history of activities.
For GDPR compliance if a contact requests that you destroy all of their known data and meta data, you should immediately add the contact email address to your global suppression list.
- How it works
- Import an opt-out list to your Global Suppression List
- Manually add recipients or domains to your Global Suppression List
- Manually remove recipients or domains from your Global Suppression List
- Enable or Disable the Global Suppression List
How it works
By default, the suppression list actively suppress contacts (based on unique email address or entire domain names) that meet the following criteria:
- The contact unsubscribed to an email and you've configured your account to transfer unsubscribe requests automatically to the global suppression list.
- The email address or domain were manually added to the global suppression list.
Import recipients to your Global Suppression List
Once you access your suppression list, you can easily add and remove addresses you'd like to be included. The list of suppressed records can also be exported for future audits.
Contacts can be imported to your global suppression list individually or using a CSV.
Remove recipients from your Global Suppression List
If you need to import someone who is on the suppression list (and you have their explicit permission to do so) you can easily remove them from the suppression list. Simply click 'remove emails' and enter the email address you wish to remove and click 'Import'.
Enable the Global Suppression (DNC) List for your Contact Database
The Global Suppression List will only suppress contacts if the function is enabled. To ensure Suppression is indeed enabled, there should be a status below the list reading 'Suppression Enabled'.