Add to Sequence | Target Lists

Requirements

1. Enable ProspectLists (Target Lists) from the CRM Connector management console in Leadfwd.
2. Enable parent modules (Contacts, Leads, Targets) that represent records contained in your Target Lists and select the appropriate custom fields to maintain between Sugar and Leadfwd.

Syncing and Managing Target Lists

Leadfwd automates the Target List processing and data synchronization entirely in the background when a Target List is selected for enrollment to a Sequence. 

1. If a Target List is actively in sync with your Leadfwd account, our Sugar Connector will automatically import any selected Target Lists and enroll them into your Sequence.
2. If a Target List contains Leads, Contacts or Targets that are not yet imported to your Leadfwd account, our Sugar Connector will automatically import those records and enroll them into your Sequence.
3. When new lead, contact or target records are associated with a Target List that is assigned to a Sequence, our Sugar Connector will automatically import those new records and enroll them into your Sequence.
4. Duplicate records across a single Target List or multiple Target Lists will not be treated as individual recipients for engagement. Only one instance of an email address or record Bean ID can be in a 'Working' status.
5. Leads, Contacts or Targets that have a missing email address or that are flagged as invalid or opt-out, will not be imported with a Target List or enrolled in a Sequence.

Enrolling Target Lists into Sequences from Sugar Sell

Leadfwd for Sugar Sell enables users to select multiple Target Lists from the list view (Target Lists) to enroll in a Sales Sequence.

From a the list view, select (checkbox) up to 20 individual Target Lists and click the menu arrow to reveal the 'Add to Sequence' option. Click 'Add to Sequence' to open the Sequence drawer.

From the Sequence drawer select from your available Sequences using the drop-menu in the left panel.

The preview panel delivers a detailed breakdown of configurations for your Sequence, in addition to previewing each step of the sequence with content. It's important to note that with Target Lists it is not possible to preview emails for specific Leads or Contacts.

• Schedule - what's the delivery schedule for the chosen Sequence

• Stats - what are the stats for the Sequence (IE - opens, CTR, downloads, reply's)

• Send Proof - send yourself or a team member a proof of the message to see how it looks in your email browser

• Action Steps - show any action steps included with the Sequence such as email alerts, ownership assignment, or creating a Sugar Task/Call

To complete the enrollment for selected Target List(s), click 'Add to Sequence' at the top right of the drawer.

Enrolling Target Lists into Sequences from Leadfwd

1. From a Sequence view click on Add Contacts to reveal the Enroll New Accounts and Contacts drawer
2. Expand the CRM Target List menu
3. Start typing the name of a Target List to select
4. Click your Target List (repeat the search process to add multiple Target Lists)
5. When your selections are complete, scroll down and click Save and Enroll.

Troubleshooting

Target List Manager

The Target List Manager is an extension of our CRM Connector and provides a detailed breakdown of Target Lists that have been synchronized with your Leadfwd account. 

1. Manually sync a Target List to check for updates that did not sync automatically.
2. Compare entry counts from the CRM with local synchronized counts in Leadfwd to find disparities.
3. Fix missing records that haven't been imported to Leads, Contacts or Targets but have a Bean ID associated with a synchronized Target List.

Account owners can manage and monitor their Target Lists locally from our Target List Manager. The Target List Manager provides a detailed breakdown of imported records (by Target List) including their status within Leadfwd. From within the Target List Manager you can issue manual update actions to re-sync individual Target Lists at anytime.

CRM Connector Manager

When entire Target List(s) are absent from your Target List Manager, we recommend you run a Manual Sync of the ProspectList module. This will refresh the full list of Target Lists created in your CRM and synchronize each with your Target List Manager.