📧 Email Intent Detection

Leveraging Generative AI with NLP, AI Sales Assistants are trained to identify the most common types of intent within prospect replies. This detection is made automatically for every reply that Leadfwd exports from a connected mailbox.

Types of Intent and automatic data updates

AI Sales Assistants can identify the most common types of response intent from prospects and based on the intent, a reply tag will be associated with your prospect. This tag can be utilized to filter replies in the Unified Inbox and also used to trigger automated follow up actions using workflows.

1. Interested (Unified Inbox category = Interested)

2. Not Interested (Unified Inbox category = Not Interested)

3. Potential Future Interest (Unified Inbox category = Interested, Add Tag = notNow)

4. Wrong Contact (Unified Inbox category = Not Interested, Add Tag = wrongContact)

5. Referral to Better Contact (Unified Inbox category = Not Interested, Add Tag = introduction)

6. Do Not Contact (Unified Inbox category = Not Interested, Add Tag = dnc, Update data field properties: Engagement status to Do Not Contact and Update record status: Unsubscribed)

If your Sequence settings are configured to set a contact to 'Unsubscribed' if a 'Not Interested' reply is detected, then that action will also be taken for any response that's classified as 'Not Interested'.